Our lifecycle management strategy is focused on customer expectations and high-quality support

We serve customers around the world 
in all time zones

PLATIT World Wide Service logo

Our central warehouses in the Czech Republic, Switzerland, the United States and China guarantee short delivery times and short supply routes for spare parts. The service teams at these locations ensure first-level support and can be reached via the hotline.

After a PLATIT coating unit has been sold, that information will be entered into an online service database and the access information will be sent to the customer. In the online service database, customers can find information on spare parts, drawings, the service history and service status of their machine as well as contact information for their technical advisor to make targeted problem-solving possible.

Over the lifetime of a PLATIT PVD coating unit we offer the following service products

  • Cathode exchange
  • Premium Plus Package with additional service options
  • Daily service through hotline support
  • Remote access with augmented reality
  • Process support according to the application
  • Standard and customer-specific training programs on request at the customers’ or PLATIT’ site

Premium Plus Package

We offer our customers a Premium Plus Package with the aim of increasing OEE (overall equipment efficiency)

Over the duration of the contract, this includes

  • Execution of preventive maintenance services according to a predetermined schedule
  • Daily support via hotline and internet

The Premium Plus Package guarantees maximum uptime of the coating system, reduced maintenance costs and improved performance at a consistent coating quality.

Cathode exchange

Exchanging cathodes has been made very easy for our customers. To avoid storage costs for them, we take care of transporting the new cathodes and recycling the target material in an environmentally friendly manner. We guarantee the exchange and quality of the target and will provide customers with information on how the cathode exchange can be carried out quickly.
Cathode exchange

Process of cathode exchange

1

Reporting

The customer reports the need for cathode exchange

2

New cathode

PLATIT ships the new cathode to the customer within 24 hours

3

Return

After receiving the new cathode, the customer returns the old one

4

Receipt

Receipt of the old, used cathode at PLATIT

5

Disassembly

Disassembly of the cathode, recycling of the target

6

Replacement

Replacement of all wearing parts to refurbish the cathode

7

Installation

Checking of the mechanical functions, adjustment of the magnetic field and installing of a new target

8

Examination

After long-term vacuum testing, examination of the cathode under industrial production conditions.

The cathode is reused only when optimum burn-in can be guaranteed.

We have service organizations in Europe, North America and Asia with 4 Cathode Exchange Centers (CEC) worldwide
  • PLATIT Shanghai

    Service & CEC


    +86 215 833 8069

    Territory: Asian region

    No. 161 Rijing Road
    (Shanghai) PFTZ
    CN-200131 Pudong
    Shanghai

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  • PLATIT Inc.

    Service & CEC


    +1 855 475 2848

    Territory: North and South America

    1840 Industrial Drive
    Suite 220
    Libertyville, IL 60048, US

    Get directionsShow on map
  • Korea

    CEC


    +82 32 623 7800-6

    Territory: South Korea

    SQ Tech Co., Ltd.
    C-1001, 283 Bupyeong-daero
    Bupyeong-Gu, Incheon
    KR-21315

    Get directionsShow on map
  • PLATIT a.s.

    Service & CEC


    +420 733 743 733

    Territory: All other countries

    Průmyslová 3020/3
    CZ-78701 Šumperk
    IN (IČ): 25904795
    TAX IN (DIČ): CZ25904795

    Get directionsShow on map

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