Our central warehouses in the Czech Republic, Switzerland, the United States and China guarantee short delivery times and short supply routes for spare parts. The service teams at these locations ensure first-level support and can be reached via the hotline.
After a PLATIT coating unit has been sold, that information will be entered into an online service database and the access information will be sent to the customer. In the online service database, customers can find information on spare parts, drawings, the service history and service status of their machine as well as contact information for their technical advisor to make targeted problem-solving possible.
The Premium Plus Package guarantees maximum uptime of the coating system, reduced maintenance costs and improved performance at a consistent coating quality.
The customer reports the need for cathode exchange
PLATIT ships the new cathode to the customer within 24 hours
After receiving the new cathode, the customer returns the old one
Receipt of the old, used cathode at PLATIT
Disassembly of the cathode, recycling of the target
Replacement of all wearing parts to refurbish the cathode
Checking of the mechanical functions, adjustment of the magnetic field and installing of a new target
After long-term vacuum testing, examination of the cathode under industrial production conditions.
The cathode is reused only when optimum burn-in can be guaranteed.