Top quality service – throughout the entire product life cycle of your coating unit
At PLATIT you enjoy service that leaves no questions unanswered. Whether it’s spare parts or new cathodes, advice or upgrades: Our experts will make sure that your coating unit operates optimally at all times, ensuring that you achieve the best possible coating performance.
Spare parts for your PVD unit
Unwanted downtime of your unit must be avoided, as it costs your company money and customer loyalty. For this reason, we place the utmost importance on the smooth supply of important spare parts.
Our central warehouses in the Czech Republic, Switzerland, the United States and China guarantee fast delivery times and short distances for the supply of a wide range of spare parts. The service teams at these locations can be reached via the hotline and always provide top-level support.
As our customer, you get access to our online service database, in which your PVD unit is already entered. Here, in addition to your technical advisor, you will also find detailed information on spare parts for your coating unit, exploded drawings as well as the service history and condition of your machine in order to facilitate targeted problem solving.
Support solutions for rapid assistance with problems
Our mission is to support you in everything that concerns your PLATIT PVD coating unit. From the first questions asked shortly after installation to advice years later.
Training programs will help you and your staff take full advantage of the capabilities of your new PVD unit right from the start.
Our online service database is available 24/7 to provide quick and practical answers to frequently asked questions. In this way, many minor everyday hurdles can be quickly eliminated.
Through our hotline, our service technicians provide full support for more complex issues or difficult problems related to your unit. This extends to remote diagnostics, where our experts go through the process with you step by step to identify the source of the fault.
Of course, we will regularly be at your facility for maintenance if you engage us. At this time, many questions can be clarified, and processes improved if necessary.
Don't forget to ask about our service packages! These packages offer numerous advantages and ensure that your unit always receives the attention it needs.
One example is our Premium Plus package, which aims to increase OEE (Overall Equipment Efficiency).
Over the term of the contract, the package includes:
- 24 months warranty
- 4 service technician visits incl. spare parts: 6, 12, 18 and 24 months respectively after commissioning
- Complete support via hotline and internet
- All working hours and travel expenses of the service technicians
The Premium Plus package guarantees in the first two years the maximum operating time of your coating unit, maximum planning reliability, cost transparency, reduction of maintenance costs and an improvement in performance, with constant coating quality.
Upgrades and retrofits for a long life of your unit
Like any high-tech unit, PLATIT’s PVD units are continuously evolving and improving with each generation. With our upgrade programs, you can add new performance dimensions to existing coating units or bring the productivity of your system up to the latest state-of-the-art.
Retrofit measures allow you to technically rejuvenate unit components in a targeted manner and thus significantly extend the overall service life of the unit. Replacing components such as drives, pumps, sensors or controls can boost efficiency, making your PVD unit even more economical to run.
Cathode exchange – Uncomplicated and fast
We have made the exchange of cathodes very simple for our customers. To save you storage costs, we take care of the transport of new cathodes and the environmentally friendly recycling of your used targets.
We guarantee the first-class workmanship of the targets and their material quality. Our specialists will be happy to explain to you how the cathodes can be replaced quickly and safely.
By the way: All rotating cathodes in PLATIT’s Pi coating units have a lifetime warranty if the cathodes are changed regularly at one of PLATIT’s cathode exchange centers.
Typical procedure for changing a cathode
Reporting
You notify us that a cathode needs to be replaced.
New cathode
PLATIT will send you the new cathode within 24 hours.
Return
After you receive the new cathode, return the old one to us.
Receipt
Your old, used cathode is received by PLATIT.
Disassembly
The used cathode is disassembled, and the target is recycled.
Replacement
All wear parts are replaced to bring the cathode up to date.
Installation
We check the mechanical functions and adjust the magnetic field to install the new target.
Test
After a long-term vacuum test, the cathode is tested under industrial production conditions.
We do not release the cathode for reuse until optimal burn-in is guaranteed.
Cathode exchange centers – Close to you
With service organizations in Europe, North America and Asia, we operate 4 Cathode Exchange Centers (CEC) worldwide.
One of them is also near you.
PLATIT Shanghai
Service & CEC
Region: Asia
No. 161 Rijing Road
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(Shanghai) PFTZ
CN-200131 Pudong
ShanghaiPLATIT Inc.
Service & CEC
Region: North and South America
1840 Industrial Drive
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Suite 220
Libertyville, IL 60048, USKorea
CEC
Region: South Korea
SQ Tech Co., Ltd.
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C-1001, 283 Bupyeong-daero
Bupyeong-Gu, Incheon
KR-21315PLATIT a.s.
Service & CEC
Region: All other countries
Průmyslová 3020/3
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CZ-78701 Šumperk
IN (IČ): 25904795
TAX IN (DIČ): CZ25904795
PLATIT is also in Augmented Reality
The updated PLATIT APP allows you to view our units in scale 1:1 in your location in augmented reality.
Download it to your smart device: